Ofcom accepts X commitments on illegal hate and terrorist content
→X must meet UK illegal-content review targets and report performance to Ofcom
Change
Ofcom accepted X’s commitments to review UK suspected illegal hate and terrorist content reports within defined 24-hour and 48-hour targets and submit quarterly performance data over 12 months.
Why it matters
The commitments turn X’s UK illegal-content reporting workflow into a monitored performance regime. Reports submitted through the dedicated UK illegal-content tool must be assessed against average 24-hour and 85%-within-48-hour targets. X must also engage with expert organisations and withhold UK access to accounts operated by or on behalf of proscribed terrorist organisations where the stated conditions are met.
Implications
- → X trust and safety operations teams must route UK suspected illegal hate and terrorist content reports through workflows capable of meeting the 24-hour mean review target and 85%-within-48-hours backstop — Ofcom will monitor performance against those commitments.
- → X policy and escalation teams must withhold UK access to accounts reported for posting UK illegal terrorist content where X determines they are operated by or on behalf of a UK-proscribed terrorist organisation — account-level action becomes part of the accepted commitment package.
- → X compliance and reporting teams must submit quarterly performance data to Ofcom over 12 months — the commitments require evidence of review-time performance rather than only policy changes.
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Source
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