Ofcom accepts X commitments on illegal hate and terrorist content
X must meet UK illegal-content review targets and report performance to Ofcom
Change
Ofcom accepted X’s commitments to review UK suspected illegal hate and terrorist content reports within defined 24-hour and 48-hour targets and submit quarterly performance data over 12 months.
Why it matters
The commitments turn X’s UK illegal-content reporting workflow into a monitored performance regime. Reports submitted through the dedicated UK illegal-content tool must be assessed against average 24-hour and 85%-within-48-hour targets. X must also engage with expert organisations and withhold UK access to accounts operated by or on behalf of proscribed terrorist organisations where the stated conditions are met.
Implications
- — X trust and safety operations teams must route UK suspected illegal hate and terrorist content reports through workflows capable of meeting the 24-hour mean review target and 85%-within-48-hours backstop — Ofcom will monitor performance against those commitments.
- — X policy and escalation teams must withhold UK access to accounts reported for posting UK illegal terrorist content where X determines they are operated by or on behalf of a UK-proscribed terrorist organisation — account-level action becomes part of the accepted commitment package.
- — X compliance and reporting teams must submit quarterly performance data to Ofcom over 12 months — the commitments require evidence of review-time performance rather than only policy changes.
- — Expert organisations reporting illegal hate or terrorist content to X must track whether reporting-system engagement improves receipt and actionability — Ofcom accepted the commitment in response to concerns about unclear report handling.
Who is affected
- — X trust and safety operations teams handling UK illegal-content reports
- — X policy and escalation teams handling proscribed-organisation content
- — X compliance and regulatory reporting teams
- — UK civil-society and expert organisations reporting illegal hate or terrorist content
What to watch
- — 15 May 2026: Ofcom accepts X’s commitments on illegal hate and terrorist content.
- — Next 12 months: X must submit quarterly performance data to Ofcom against the accepted targets.
- — Ongoing: Ofcom’s broader illegal hate and terrorist content compliance programme and Grok investigation into X remain open.
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