In a significant move to enhance consumer rights, the Ernakulam District Consumer Disputes Redressal Commission has instructed insurance companies to provide policy documents in vernacular languages. This directive was issued to the Insurance Regulatory and Development Authority (IRDA) following a case where a complainant, unable to comprehend the English terms of his insurance policy, mistakenly believed he would receive a refund after the policy term. The Commission emphasized the importance of making policy contracts and critical information accessible to all policyholders, particularly those with limited language proficiency. The decision aims to foster fairness and transparency in the insurance sector, ensuring that consumers fully understand their rights and obligations under their policies.